Return eligibility
Eligibility depends on product type, condition, timing and the final published policy.
Customer service
Returns
Returns information for precious metals and jewelry, written as editable policy content for the final business rules.
Market price fluctuation
Precious-metal products may require different handling because market prices can change after purchase.
Jewelry returns
Jewelry should be unworn and returned with its original presentation materials when eligible.
Damaged products
Contact support promptly and keep the item, packaging and clear photos for review.
Incorrect items
Report an incorrect item as soon as possible so support can review the order.
Return procedure
Request authorization before sending any item back. Unapproved shipments may not be accepted.
Refund processing
Approved refunds should be returned through the original payment method after inspection.
Non-returnable products
Customized, made-to-order or market-priced products may be excluded under the final policy.
Customer support
Contact the support team for a return assessment before taking action.
These policy details are editable concept content. Confirm actual fees, timing, guarantees and legal requirements before launch.
Next step
Still have a question?
Contact customer service for help with a specific order or product.