Frequently Asked Questions

Compare weight, format, premiums and how you plan to store or present the item.

Yes. Use the wishlist button on a product card or product page.

Purity describes the proportion of precious metal in the product, often shown as fineness or karat.

No. Market prices move and the displayed concept values are demo data.

Spot is a market reference price for immediate metal delivery.

Physical products can include refining, minting, logistics and retail premiums.

Tracking details should be supplied when an order is dispatched.

High-value deliveries may require identity checks and a signature.

Eligibility may differ for jewelry and market-priced products. Review the editable Returns policy before ordering.

Contact support promptly with the order details and clear photos.

Photos, metal markings, approximate weight, condition and any known maker details are useful.

No. Share what you know and leave uncertain fields blank.

No. You can accept or decline after reviewing the offer.

Yes. The application supports multiple image previews.

No. Select “I haven’t decided yet” and submit the evaluation without a product.

An eligible value can be applied toward an Aurel Market product after the evaluation and offer process.

They demonstrate the intended checkout interaction and do not process live payments in this concept.

Product and market figures are displayed in Canadian dollars.